Terms & Conditions

Last updated: 2025-12-14
Service: DeathDonkey’s Lab (the “Service”)

1) Who we are

The Service is operated by Christopher Vitch, a sole proprietor (“Company,” “we,” “us,” “our”), located in Arizona, United States.

Contact: deathdonkey@gmail.com
Notice address: 4018 E Campus Dr, Phoenix, AZ, USA, 85018

2) Acceptance of these Terms

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

3) Changes to the Service and the Terms

We may update the Service and these Terms from time to time. Unless otherwise required by law, updates are effective when posted. Your continued use after an update means you accept the updated Terms.

If a change materially reduces your paid features, your sole remedy is to cancel your subscription (and, where required by law, request a refund).

4) Eligibility and global use

You must be legally able to form a binding contract in your jurisdiction to use the Service.

The Service is offered worldwide, but you are responsible for complying with local laws and any rules that apply to your poker platform(s), training environment, or jurisdiction.

Export/Sanctions. You may not use the Service if you are subject to U.S. sanctions or located in a jurisdiction where U.S. law prohibits access to the Service.

5) Accounts, approval, and security

5.1 Registration and approval

The Service may require account creation and may use an approval workflow (e.g., accounts can remain inactive until approved). We may refuse registration or approval at our discretion, subject to applicable law.

5.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of suspected unauthorized access.

5.3 Suspension and termination

We may suspend or terminate access if we believe you violated these Terms, if required to comply with law, or to protect the Service and other users.

6) The Service (what you get)

The Service provides poker study and training tools, which may include:

• Range Explorer: viewing solver-derived strategies for particular decision points (e.g., “Hero Facing Action” navigation and filters).
• Decision Trainer: interactive drills that quiz decision making based on solver-derived decision points (including multiple training modes).
• Tiered access: feature availability depends on your access level (e.g., Core/Basic vs Pro vs Donkeys Only) and may change over time.

We may add, remove, or modify features, solver libraries, training modes, games, or content at any time.

7) Paid tiers, subscriptions, billing, and taxes

7.1 Paid plans

The Service may offer paid tiers such as:

• Pro (e.g., monthly subscription)
• Donkeys Only (e.g., annual subscription)

Plan names, benefits, and pricing may change. Current pricing and benefits are described in the Service’s upgrade screens and documentation.

7.2 Payments and payment processor

Payments may be processed by third parties (e.g., Stripe). By purchasing, you agree to the payment processor’s terms and authorize recurring charges for subscription plans.

7.3 Auto-renewal

Subscriptions renew automatically unless canceled before the renewal date. You can cancel through the billing portal (if available) or by contacting support.

7.4 Taxes and fees

Prices may exclude taxes (VAT/GST/sales tax) unless stated otherwise. You are responsible for any taxes or government charges associated with your purchase, except where we are legally required to collect them.

7.5 Trials and free access

The Service provides a free or limited access tier (“Core” / “Basic”) that is not time-limited unless we explicitly state otherwise at signup or purchase time.

7.6 Refunds, cancellations, and downgrades

All sales are final. Payments are non-refundable except where required by law.

Cancel before renewal. Subscriptions must be canceled before the next billing date to avoid renewal charges. Cancellation stops future renewals but does not retroactively refund previously paid amounts, except where required by law.
If you cancel, you typically retain access through the end of your current paid billing period.

Discretionary refunds. Refund requests may be submitted, but any refund is granted (or denied) at our sole discretion on a case-by-case basis, unless applicable law requires otherwise.

EU/UK consumer note. If you are a consumer in the EU/UK, you may have statutory rights (including withdrawal rights) that cannot be waived in these Terms. Where permitted, by purchasing you request immediate access to the Service and acknowledge you may lose certain withdrawal rights once performance begins.

7.7 Chargebacks and payment disputes

Initiating an unjustified chargeback or payment dispute may result in immediate suspension or termination of access. We will provide reasonable documentation to payment processors regarding your account and usage to resolve disputes.

7.8 Offline payment

We may accept offline payment arrangements at our discretion. If offered, those purchases are still governed by these Terms.

8) Coaching discount and third-party benefits (Donkeys Only)

If a plan includes benefits like a coaching discount (e.g., “25% discount on 1:1 coaching”), those benefits:

• apply only while your eligible subscription remains active and in good standing;
• may be limited to specific coaching services, availability windows, or rates as specified by us;
• may be modified or discontinued with notice, subject to applicable law.

Coaching is not a guaranteed outcome service. Results vary. Any coaching agreement may have separate terms (scheduling, cancellation fees, no-shows, and refund rules).

9) Acceptable use

You agree not to:

• share, resell, lease, or provide access to the Service, solver libraries, or private content to anyone else (including via shared logins);
• allow more than one human to use a single account (“one human per account”);
• scrape, copy, download, or reproduce solver outputs at scale, or build a competing product using the Service;
• bypass tier restrictions or access controls;
• probe, scan, or test the vulnerability of the Service or any related systems;
• upload or transmit malware or attempt to disrupt the Service.

9.1 “Real-time assistance” and poker site rules

Many poker sites, games, and jurisdictions restrict “real-time assistance” (“RTA”) tools during play. The Service is intended for study and training. You are solely responsible for ensuring your use complies with the rules of any poker platform, tournament organizer, staking agreement, or jurisdiction.

We are not responsible for account bans, confiscations, disqualifications, or other consequences arising from your use of the Service.

10) Intellectual property and license

10.1 Our content

The Service, including its software, user interface, documentation, private content (videos/writeups), trademarks, and overall look-and-feel, is owned by the Company or its licensors and is protected by intellectual property laws.

10.2 Limited license to you

Subject to these Terms and your payment (if applicable), we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal study purposes (or internal business use if explicitly permitted).

10.3 Restrictions

Except as expressly permitted by law, you may not copy, modify, distribute, sell, sublicense, or create derivative works from the Service or its content. You may not remove proprietary notices.

10.4 Solver and third-party tools

The Service may incorporate outputs derived from poker solvers and data pipelines. We are not affiliated with, endorsed by, or sponsored by any third-party solver vendors unless expressly stated.

11) User content

If the Service allows you to submit content (messages, uploads, feedback, etc.), you:

• represent you have the right to submit it; and
• grant us a worldwide, non-exclusive, royalty-free license to use it to operate, improve, and market the Service.

We may remove content that violates these Terms or applicable law.

12) Privacy, telemetry, and data retention

This section is a privacy summary for convenience and is part of these Terms.

The Service uses third parties for authentication and billing (e.g., Supabase and Stripe). The Service may also log app events (e.g., errors, UI actions, or training progress) for reliability and product improvement.

Session/auth. Authentication may use tokens and cookies to keep you signed in.
Billing. Purchases are handled through a payment processor; we do not store full payment card details.
Analytics/logging. We may store identifiers such as user ID, session ID, timestamps, and event payloads for debugging and product improvement.

Cookies. We use cookies and similar technologies that are strictly necessary for authentication/session management. If we add non-essential cookies (e.g., analytics/marketing), we will provide a consent mechanism where required by law.

International transfers. We are based in the United States and may process and store information in the U.S. and other countries where we or our service providers operate.

Data retention: We retain account and usage data as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. You can request account deletion by contacting us, subject to legal retention requirements.

EU/UK users (GDPR / UK GDPR)

If you are located in the EU/UK, you may have rights such as access, correction, deletion, restriction, objection, and data portability. You also may have the right to lodge a complaint with your local data protection authority.

We generally process personal data to (a) perform our contract with you (provide the Service), (b) comply with legal obligations, and/or (c) pursue our legitimate interests (security, fraud prevention, and improving the Service).

If you would like to exercise your privacy rights, contact us at deathdonkey@gmail.com.

13) Disclaimers

13.1 Educational tool; not professional advice

The Service is provided for educational and informational purposes. It is not legal, financial, or professional advice.

13.2 No warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

• solver outputs are correct, complete, or suitable for any particular strategy;
• the Service will be uninterrupted, secure, or error-free;
• any specific learning, performance, or monetary outcome will result from using the Service.

14) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID ANYTHING), WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

• your use of the Service;
• your violation of these Terms; or
• your violation of any law or third-party rights (including poker platform rules).

16) Dispute resolution, governing law, and venue

These Terms are governed by the laws of the State of Arizona, USA, without regard to conflict of laws principles.

Except for claims eligible for small claims court or seeking injunctive relief for intellectual property, any dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its rules. The arbitration will take place in Maricopa County, Arizona, unless the parties agree otherwise.

Class action waiver. You and the Company agree that disputes will be brought only in an individual capacity and not as a class, collective, or representative action, to the maximum extent permitted by law.

17) Miscellaneous

17.1 Severability

If any provision is found unenforceable, the rest remains in effect.

17.2 Assignment

You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or asset sale.

17.3 Force majeure

We are not liable for delays or failures due to events beyond our reasonable control (e.g., outages, network failures, strikes, acts of God).

17.4 Entire agreement

These Terms (and any referenced policies) are the entire agreement between you and the Company regarding the Service.